The Cure Skincare FAQ

We want your experience with The Cure to be effortless. Here are answers to the most common questions about our products, ordering, and care.

Product Information

What is the expiration date of your products?
Most products are best used within 6–12 months after opening due to natural ingredients.

How often are The Cure products made?
Products are made weekly to ensure you receive the freshest skincare possible.

Do oil cleansers really clean the skin?
Yes. Oil attracts oil, making it effective at removing dirt, makeup, and excess sebum without leaving skin dry or tight.

Are your products fragrance free?
Yes. All products are fragrance free, except those containing essential oils, which are clearly stated. Some ingredients may have a natural aroma.

Are your products suitable for sensitive skin?
Yes. All face care products avoid unnecessary ingredients, use very limited essential oils, and include calming components to reduce redness and irritation.

What skin types are your products suitable for?
All skin types.

Are your products safe to use during pregnancy?
Many expecting mothers have used our products safely. Review ingredients carefully and consult a healthcare professional.

Are your products vegan, gluten-free, and nut-free?
Yes! All products meet these standards.

Are your products tested on animals?
No. We never test on animals.

Usage & Multi-Use

Do you offer hair products?
Not specifically, but many products are multi-use. The Body Whip can be used as a nourishing hair mask, and Face Serum can help tame flyaways and restore shine.

Are The Cure products tear-free?
No. Use caution when applying near the eyes.

How should I store your products?
Keep in a cool, dry place away from direct sunlight. Natural separation or colour changes are normal.

What should I do if my skin reacts to a product?
Stop use immediately and consult a healthcare professional if irritation continues. Always patch test new products.

Shipping & Orders

Where are The Cure products made?
All products are proudly made in Canada.

Where can I find The Cure products in-store?
We have retail partners across Canada and the USA. See our stockists page for a full list.

How long does shipping take?

• Canadian orders: 3–7 business days
  
  

• USA orders: 7–14 business days
  
  

Do you offer international shipping?
Yes, availability depends on the destination. Options appear at checkout.

How can I track my order?
Tracking info is sent via email after shipping. You can also check your account online.

What if my order is lost or delayed?
Contact us via email and we’ll help track your order.

How much does shipping cost?
Shipping fees depend on order size and destination and are calculated at checkout.

Returns & Exchanges

What is your return policy?
Final Sale:
All orders are final sale. No refunds will be issued for any products.

Exceptions:
We offer exchanges or refunds only in the following cases:

• The product causes a skin reaction
  
  

• The product is damaged upon receipt
  
  

Requesting an Exchange or Refund:
If your order qualifies, contact The Cure Skincare by email with:

• Name
  

• Order Number
  

• Reason for exchange or return request
  

• Photos
  
  

Processing Exchanges and Refunds:

• Each request is handled on a case-by-case basis
  
  

• Damaged items do not need to be returned. Replacements will be sent after processing a claim with the courier (may take a few weeks)
  
  

• Exchanges or refunds will be issued once the product is received by The Cure Skincare. Please return the product in its original packaging. If the item is damaged upon return, we will contact you
  
  

• Customers are responsible for shipping costs for exchanges within Canada and the USA
  
  

• You will receive a confirmation email when your exchange has been processed
  
  

Promotions & Loyalty

Can I use more than one promo code at checkout?
Only one promo code per order. This includes Cure Coins. Codes cannot be combined.

What are Cure Coins and how do they work?
Cure Coins are loyalty points earned with purchases. Redeem them for discounts on future orders. Cannot be combined with other codes.

Retail & Partnerships

Do you offer wholesale accounts or retail partnerships?
Yes. Contact us for more information.

Do you work with spas or professionals?
Yes! Contact us to learn more.

Who do I contact for press or collaborations?
Email us and we’ll get back to you.