Shipping Policy

Shipping Policy

At The Cure Skincare, we take care in preparing and shipping every order to ensure your products arrive safely and in the best possible condition. Please review our shipping information before placing your order.

Currency

All prices and transactions are processed in Canadian dollars (CAD). You will always be charged in CAD, regardless of your shipping destination.

Shipping Within Canada

  • We offer free standard shipping on orders over $95 CAD, before taxes.

  • Orders below this threshold are charged shipping rates calculated at checkout.

  • Applicable taxes are calculated based on your shipping province.

Shipping to the United States & Internationally

  • International shipping rates are calculated at checkout.

  • Customs duties, import taxes and other applicable fees are the responsibility of the recipient unless collected at checkout.

  • The Cure Skincare is not responsible for additional customs charges imposed by the destination country.

  • Customers are responsible for understanding any import restrictions or requirements that may apply in their location.

Shipping Carriers & Tracking

  • Orders are shipped using FedEx, Canada Post or Purolator.

  • Shipping rates are based on courier rates and the shipping method selected at checkout (Express, Priority, etc.).

  • Once your order has shipped, you will receive a tracking number by email.

  • Please monitor your tracking information and delivery updates to ensure your package is received.

  • For delivery delays or tracking inquiries, please contact the shipping carrier directly. We will assist where possible.

Unclaimed, Undeliverable & Returned Packages

Please ensure your shipping address, including your unit number, is complete and accurate at checkout.

If a package is returned to us because it was unclaimed, undeliverable or an incorrect or incomplete address was provided, the customer may be responsible for:

  • The original shipping charge.

  • Return shipping costs charged by the carrier.

  • Additional shipping costs if the order needs to be reshipped.

Any applicable charges will be communicated before the order is reshipped.

Tracking information is provided by email and/or through your order status link. Customers are responsible for monitoring their shipments and making arrangements to receive their packages.

Packages Marked as Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier promptly to initiate an investigation. Please also notify us at hello@thecureskincare.ca so we can assist where possible.

Order Processing & Fulfilment

  • Orders are typically processed and fulfilled within 7 business days of being placed.

  • As a small-batch skincare business, processing times may vary depending on production schedules and order volume.

  • During busy periods, additional processing time may be required.

Please note that processing time is separate from the carrier's estimated delivery time.

Damages During Shipping

If your package arrives damaged, please contact us within 3 days of delivery at hello@thecureskincare.ca.

Please include:

  • Your name.

  • Order number.

  • A description of the damage.

  • Clear photographs of the damaged product and packaging.

Photographs are required to help us assess and process shipping damage claims. We will review your request and work with you to determine an appropriate resolution.

Warmth, Heat & Summer Shipping

Our products are made with natural ingredients and can be sensitive to heat. During warmer months, certain products, such as our Body Whip, may soften or melt during transit.

If your Body Whip melts:

  • Place it in the refrigerator to allow it to firm up again.

  • Melting does not affect its moisturizing properties or overall quality, but the original whipped texture may change.

Receiving Your Package During Warm Weather

  • Please monitor your tracking information closely and make arrangements to retrieve your package as soon as it is delivered.

  • We strongly recommend bringing packages indoors on the day of delivery, particularly during warmer weather.

  • Avoid having packages left in hot mailboxes, on doorsteps or in other areas exposed to direct sunlight or excessive heat.

  • Where possible, consider shipping to a workplace or another address where someone can receive the package promptly.

Due to the temperature-sensitive nature of some of our products, The Cure Skincare is not responsible for changes in product texture or consistency resulting from packages being left in hot mailboxes, outdoors or in other areas exposed to excessive heat after delivery.

Additional Product Care Tips

To protect the quality and consistency of your products:

  • Avoid leaving products in a hot car.

  • Keep products away from direct sunlight and excessive heat.

  • Avoid repeated cycles of melting and hardening, as this can affect product texture and consistency.

  • Store products in a cool, dry place.

A Final Note

We take pride in making and preparing every order with care. Please keep an eye on your tracking notifications and follow your shipment through to delivery.

For general shipping questions, please contact us at hello@thecureskincare.ca.

Thank you for supporting The Cure Skincare!