All sales are in Canadian Dollars.
Shipping in Canada per province.
We offer Free Shipping to Canada on all orders over $100 before tax; taxes are charged based on your province's tax.
All orders are shipped via FEDEX except for PO Box addresses those are shipped via Canada Post.
Shipping Rates are based on FEDEX rates and what you select at checkout - Express, Priority, etc
Once your order leaves The Cure headquarters it is the customer's responsibility to track their order with FEDEX. Please contact FEDEX if you have any questions about your shipment.
Unclaimed, Stolen & Returned Packages
If a package is returned to us because it was unclaimed by the customer, the customer must pay return shipping charges. We provide tracking numbers via email and/or via order status link on our homepage. It is the customer's responsibility to track the package and be aware of its whereabouts.
Orders are fulfilled within 7 days of your order being placed. All orders are shipped every Monday to Wednesday. Please note that order processing may take sometime as our team is very small and we are small batch.
Damages During Shipping
If you receive you package and there are damages please email within 3 days of receipt with the following information: Name, order number what is damaged along with images of the damages. We will do our best to fix the issue immediately. Without images we can not do anything to support your claim.
The United States and International Shipping
Shipping Rates apply.
Any and all customs or import duties are chafed once the parcel reaches its destination. This chafe must be paid by the recipient of the parcel. The Cure Skincare is not responsible for duties you are changed as these are out of our control.
Important to Note:
Natural products DO NOT like heat.
Warmth, Heat, and Summer Shipping
During very warm weather or if the product of left in a hot room, products like the Body Whip may soften or even melt in transit. Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that I cannot be responsible for melted products.
If melted, place it in the refrigerator. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. It will become more like a body balm.
Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lighten the density and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles collapse, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.
For summer shipping, I have made some accommodations to make shipping during the summer more feasible, mostly with the Body Whip in mind but also thinking about all the ingredients used in the products. Starting June 15th all packages that are shipped during high heat times will be packed with thermal wrap and will contain an ice pack - these can be reused.
Please note that UPS shipping is extremely delayed. I will be keeping my eye on the weather and shipping accordingly. Most orders that include the Body Whip will now ship on Mondays to try and avoid packages sitting in a HOT warehouse over multiple weekends.
I have also added local pickup as an option. Please wait for me to email you with a time and date for pickup.
I am doing my best to make sure that you receive your orders with the highest standards.
Mailboxes can get insanely hot in the summer, as can packages left out on a porch, in the sun, on a hot day.
I ask that you keep an eye on tracking so you can grab your package as soon as it arrives or that you request it be shipped to your work if no one will be home to take it out of the heat.
Follow your tracking number through email/text notifications.
- DO NOT LEAVE PRODUCTS IN CAR!
Cars get VERY hot in the summer and the excessive heat can quickly melt products. The continual melting and hardening as you crank up the air conditioning and then melt again as it heats up after you leave again is not good for the product.
- KEEP PRODUCT AWAY FROM DIRECT SUNLIGHT FOR EXTENDED PERIODS OF TIME. This can also change the texture and stability of your product, and even melt it in some cases. Some of the oils used are very delicate and sensitive to the UV rays from the sun. It's best to keep products in cool places out of direct sunlight.