Exchange/Refund Policy

Returns & Exchanges Policy

At The Cure Skincare, we want you to feel confident in your skincare purchases. We're happy to offer first-time customers a 30-day return window so you can experience our products with confidence.

30-Day Returns

We want you to love your skincare. If something isn't quite right, we accept eligible returns within 30 days of delivery.

Both unopened and gently used products are eligible for return.
Opened products must have at least 50% of the original product remaining.
Customers are responsible for all return shipping costs within Canada and the United States.
Once your return has been received and approved, you will receive a The Cure Skincare GIFT CARD for the value of the eligible product(s).
Gift cards are issued in place of monetary refunds and can be used toward a future purchase at thecureskincare.ca.
Original shipping charges are non-refundable.
Returns must be approved by The Cure Skincare before being shipped back. Please email us.

Product type	Eligible for 30-day return?
Regular-priced products / bundles (exc. Refills)	Yes
Refill pouches	No
Discounted or sale items	No
Essentials Kit and holiday sets	No
Gift cards	No
Free promotional gifts and samples	No

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at hello@thecureskincare.ca.

Please include:

Your name.
Order number.
A brief description of the issue.
Photographs of the product and packaging, where applicable.

Damaged or incorrect items do not need to be returned unless otherwise requested. We will review your claim and arrange an appropriate resolution, which may include a replacement or refund.

Product Concerns & Skin Reactions

If you experience a skin reaction or have concerns about a product, please discontinue use and contact us at hello@thecureskincare.ca. We'll review your concerns and work with you to determine an appropriate resolution.

Requesting a Return

To initiate a return, please email hello@thecureskincare.ca with:

Your name.
Order number.
Reason for your return.
Photographs, if applicable.

Please wait for return instructions and approval before sending your product back.

Processing Returns

All returns are reviewed and approved on a case-by-case basis.
Customers are responsible for return shipping costs within Canada and the United States.
Products must be securely packaged for their return journey.
Once received and inspected, approved returns will be issued as a The Cure Skincare GIFT CARD for the eligible product value.
You will receive an email confirmation once your return has been processed.

The Cure Skincare reserves the right to decline returns that do not meet the conditions outlined above.

Please note: This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.

Our 30-day satisfaction return policy is available exclusively to first-time customers on their initial purchase from The Cure Skincare.

Returns must be requested within 30 days of delivery.
Both unopened and gently used products are eligible for return.
Opened products must have at least 50% of the original product remaining.
This offer is limited to one return claim per customer.
Customers are responsible for all return shipping costs within Canada and the United States.
Once your return has been received and approved, you will receive a The Cure Skincare GIFT CARD for the value of the eligible product(s).
Gift cards are issued in place of monetary refunds and can be used toward a future purchase at thecureskincare.ca.
Original shipping charges are non-refundable.
Returns must be approved by The Cure Skincare before being shipped back.

Subsequent purchases are considered final sale, except where otherwise required by applicable consumer protection laws or in cases involving damaged, defective or incorrect products.

Return Exclusions

The following items are final sale:

Gift cards.
Samples and promotional gifts.
Products received free of charge as part of a promotion.